Get in Touch With Us
Got a question about something you've read on thisisdpo.co.uk, spotted an error, or want to flag a concern about a casino not on GamStop? This page explains how to get in touch and what you can realistically expect once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days, though it can take a little longer if we're dealing with a high volume of enquiries or checking something before we answer. Please write to us at [email protected].
If you can, tell us what your message is about in the subject line — whether it's a factual query, a correction, or feedback on a review. It helps us get your message to the right person faster, rather than leaving it to work its way through a general inbox.
What You Can Get in Touch About
- Questions about our reviews — If you want more detail on how we assess a particular non GamStop casino, an offer, or a term you don't recognise (wagering requirements, KYC checks, game contribution rates and so on), ask us directly.
- Corrections — Casino offers, licensing details and payment options change often. If you think something on the site is out of date, incorrect, or no longer matches what a casino actually offers, please tell us. We would rather fix it than leave it standing.
- Suggestions for coverage — If there's a topic around casinos not on GamStop, payments, or sports betting that you think we've missed, let us know what you'd find useful.
- Partnership or editorial enquiries — If you represent a casino operator, payment provider or another site and want to discuss working with us, introduce yourself and explain what you have in mind. Any commercial relationship we enter into does not affect how we rank or review casinos.
- Concerns about gambling harm — If you, or someone you know, is finding gambling difficult to control, please say so in your message. We can point you towards independent support such as GamCare, and we take these messages seriously rather than treating them as routine feedback.
What Happens to Your Message
Every email is read by a person, not filtered through an automated response system. We may need to check a fact, contact a casino, or refer to our own research notes before replying properly, which is part of why responses can take a couple of days rather than a couple of hours.
Where a message raises something that could affect readers more broadly — an outdated bonus term, a change to a casino's ownership, or a licensing detail that's shifted — we'll look at updating the relevant page, including our guide to trusted non GamStop casinos in the UK, once we've verified it.
Before You Write In
A few questions come up often enough that it's worth checking our existing content first, since you may find a faster answer there than waiting on a reply:
- Questions about how welcome bonuses, free spins or cashback offers work, and what wagering requirements or maximum bonus bets typically mean for a given offer.
- Queries about payment methods available to UK players, including debit cards, e-wallets, bank transfers and cryptocurrency, along with the fees or processing times attached to them.
- Questions about self-exclusion, deposit limits, or how GAMSTOP interacts with casinos licensed outside Great Britain.
If your question touches on any of this, our main guide to non GamStop casinos for UK readers may already cover it in more detail than we can fit into a reply.
A Note on What We Can and Can't Help With
We're a research and comparison site, not a casino operator, so we can't process withdrawals, resolve account disputes, or access anyone's casino account on their behalf. If you're having a dispute with a specific casino — over a withdrawal, a bonus term, or a closed account — the casino's own complaints procedure is the right first step, followed by any independent dispute resolution service the casino names in its terms. We're happy to explain how those processes generally work, but we can't intervene directly.
What we can do is keep our content accurate, answer questions about how casinos not on GamStop operate, and take feedback seriously when something we've published needs a second look. If that's why you're getting in touch, we'd like to hear from you.